Nothing . Can’t find stuff to criticize

The staff , the vibe , the decor . One find peace and comfort, like an oasis in the city. It was a beautiful and wonderful surprise to see deers coming to the hotel gardens. They walked around in the garden and ate some of the flowers and grass in the morning. We were able to get so close to them and it felt so peaceful inside the hotel. The hotel was renovated from a century-old sake production place, it has its charm and traditional vibe in modern comfort that the other 4 stars hotels can't compare. If our time and budget allow, I would definitely go back again in Nara.

Stayed in May 2024

Poor signage in English...became difficult to locate in first instance even in close proximity

Nice and well furnished

Stayed in May 2024

A nice Japanese breakfast !!

Stayed in April 2024

The garden outside our rooms was disappointing and seemed neglected. The path to our rooms made it impossible to wheel our heavier bags. The step off the room to the patio was quite steep and difficult to access. I realize that the building is quite old. I am very tall as are both of my sons and we all hit our heads more than once.

The staff were all very friendly and helpful. The breakfast was very good and very well served and plated.

Stayed in April 2024

It was amazing no complaints.

Everything! My favorite hotel in all of Japan!

Stayed in April 2024

A beautiful hotel with wonderfully comfortable and characterful rooms, a very generous minibar, and a great location in central Nara. Special shout out to the service: we felt so welcome whilst we were staying there, and when we left (and left something really important behind!) the hotel staff moved heaven and earth to get it back to us.

Stayed in March 2024

The garden could have been better maintained.

The beautiful ryokan with a lot of space and traditional design. The bathroom is traditional wood with smart technology; smart toilet is the best we experienced in Japan. All drinks in mini bar are included in the room rate. Beds were comfortable but not soft. Comfortable pyjamas are provided. Staff is super friendly, but knowns very little English. The location is perfect within walking distance to all major shrines and temples. Breakfast and dinner are delicious, hotel restaurant also offers a fantastic sake selection.

Stayed in January 2024

It would have been helpful to have the information book in the room translated into English.

Gorgeous room and delicious dinner at the onsite restaurant.

Stayed in November 2023

No TV and telephone.

The location is perfect walking distance to tourists spots. Large room, good food and warm service!!

Stayed in December 2023

EVERYTHING IS AMAZING!!!

Stayed in December 2023

Perfect location for exploring key Nara sites. Wonderful friendly and helpful service from start to finish. Excellent Japanese breakfast. Very comfortable room with excellent beds.

Stayed in October 2023

beautiful room design, very clean, and friendly staff. The food was delicious

Stayed in September 2023

THE ROOM WAS GREAT, THE VIEW TO THE GARDEN WAS AMAZING, THE RESTAURANT WAS REALLY GOOD AND THE STAFF WAS VERY WELCOMING

Stayed in April 2023

The reception area at the entrance is small and can be more tidy. The sake cocktail preparation area could be rearranged in a better presentation and location. There are two kinds of slippers: one pair to be used from the public area to the room, and another pair to be used within the room. We got all confused! The colour of the carpet inside the room might give the feeling that it was not clean although we trusted that it was clean.

The room rate included a sumptuous Japanese breakfast and a Japanese-French fusion 7 course dinner. It was raining heavily when we arrived, such a dinner was particularly memorable and delicious. The staff was meticulous, and an elegant lady even carried our heavy bags up a steep stair to our room without being noticed. Hospitality at its best!

Stayed in April 2023

Loved it. The food was incredible, the staff so kind, and it was wonderful to wake up to find deers in the garden.

Stayed in April 2023

________it was all great

Spacious Japanese style rooms with great location and great meals.

Stayed in April 2023

My room was not the one pictured when I booked it. It was actually 2 stories and had only two small windows that looked out to the roof and sky. In that sense it was little disappointing as I wasn’t expecting it. Also I had to climb some bunk bed style steep stairs to go upstairs where I slept and my knees would feel it. I had no idea about that and didn’t see them in the pictures. I didn’t care at all for the very bright illuminated big exit sign and the big red lit circle on the fire detector alarm on the bedroom wall. I had to use an eye mask to block the light which I don’t like to use when I sleep. The food was amazing and I wish they prepared little more vegetable and tofu dishes which were really excellent when they made them, instead of so much fish for breakfast and dinner with little vegetable. This is by no mean their fault but I will communicate better with them next time. The last meal was French toast and jams and I wished it was a more Japanese one.

I wanted a comfortable place to stay in Japan that portrayed the culture and not filled with tourists, so In that sense it was truly wonderful. The room was well designed and authentic and I loved a lot the hot tub. Bed and linens were very comfortable. Bathroom and Toilet exceptional. A blend of traditional and modern. The Amenities superb. The kimono provided was a very authentic touch. The mini bar was very well provisioned. Good teas and coffee as well. All were of excellent taste and truly top notch quality. The room was on the street side and the noise was very minimal. I slept very well. The food (breakfast and dinner) was truly 5 stars from taste to presentation and choice of local in season ingredients. They accommodated my request of no red meat nor chicken. I liked seeing the chefs cooking my dinner in front of me. One staff spoke English and she was very helpful. The location was on the edge of Naramashi, the old Nara neighborhood. Close to the markets, not too far from the train station and close to several museum and temples. It was away from the touristic crowd and I didn’t mind walking into neighborhoods of real Japanese people living their daily lives. Over all I would go back in a heart beat. Excellent staff and service. Highly recommend despite being on the little pricey side.

Stayed in February 2023

Amazing character to the accommodation. Extremely comfortable. Exceptional service. Restaurant attached was of the highest standard. Overall it was pure luxury with traditional Japanese style.

Stayed in February 2023

Second room was inferior. BEWARE, some rooms have steep ladder to sleeping area and it is never mentioned or pictured in description.

Paid for 2 rooms - same room category,description, price. One room was gorgeous with big windows, private garden. Other room was NOT at all as described or pictured. Ladder to get to sleeping loft (NEVER mentioned in description or picture). Very inconvenient. No natural light. Tiny little window above head level, no garden. Felt depressing. Very disappointed. Asked to be moved, told nothing better available.

Stayed in May 2023

Same as above

Some rooms with steep stairs are not suitable for senior people

Stayed in November 2022

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in October 2023