Nothing

room cleanness , friendly staff . pool . close to everything. . courtesy water and Popsicles at the pool. bags off ice. great ideas, people ask more off these small things but means a lot. amazing place.

Stayed in June 2024

Nothing

It was a beautiful hotel situated on a perfect spot. Great amenities and the staff was beyond professional

Stayed in May 2024

None

Breakfast was good, staff were very friendly

Stayed in May 2024

The breakfast was a disappointment.

The hotel was beautiful, clean, friendly staff and a great pool area.

Stayed in May 2024

Only one

Good to have a shuttle bus go to furry

Stayed in May 2024

Not much to be honest, maybe breakfast from 7am instead of 8am would be a better option

Layout and easy of access was wonderful. Pool area and staff very welcoming. Breakfast was good

Stayed in May 2024

Modern and clean. It is a wonderful spot and we enjoyed our stay.

Stayed in May 2024

Beautiful views, very well kept property. Very clean, like new. The cleaning, gardening & cafe staff were wonderful. Will definitely stay here again.

Stayed in May 2024

N/A

The staff was truly wonderful - they went out of their way to make sure that my family was comfortable and happy. We were always greeted with a smile and a pleasant conversation.

Stayed in May 2024

- breakfast is rather minimal - gym is small

Beautiful hotel with large comfortable rooms. The pool area is very pleasant. Friendly staff.

Stayed in May 2024

Very clean and far back off the road, unlike the other hotels on the strip that were right on the main road

Stayed in May 2024

Breakfast could be better and it was very strict time wise

Location

Stayed in May 2024

Nothing

Room was so nice. Pool was excellent. Breakfast and pool tiki bar both great.

Stayed in May 2024

I loved everything

Facilities and staff top notch. Had a great time there. The property is very clean and modern. We split our vacation between Key West and Miami Beach. Once we got to South Beach I had instant regret we left Capitana!

Stayed in May 2024

Breakfast excellent and so many choices. Wonderful tiki bar and pool. Also located on the waterside.

Stayed in May 2024

The only bummer of our stay was that our room was located in the innermost area of the structure, and when we sat out on our deck we got no breeze.

Our room and bathroom were both super-clean. The daily breakfast offered lots of choices each day. And the pool/beach and tiki bar area was a great place to relax. And all staff were pleasant and helpful!

Stayed in May 2024

I had a wonderful stay at this hotel. The staff were incredibly nice and proactive, ensuring all my needs were met promptly. The room was very clean and featured a Nespresso coffee machine, which was a lovely touch. The amenities, including the shampoo and soap, were of very good quality, adding to the comfort of my stay. The view from the 3rd floor was amazing, providing a picturesque scene to enjoy each day. Additionally, the hotel is conveniently located just 10 minutes by car from the beach, and there is a free parking in front of it. Overall, it was a fantastic experience and I highly recommend to stay at The Capitana.

Stayed in May 2024

Our first trip to KW. The Capitana was fantastic! Very welcoming, friendly and professional staff were always available. The rooms and entire hotel and pool area kept extremely clean and the daily servicing of our room was a pleasant surprise. Breakfast was simple, hot, and very tasty. The pool and beach area was very clean and relaxing. We loved our patio/deck area, a great place to sit and enjoy coffee in the morning. Our room was very clean, spacious, and bed extremely comfortable! We enjoyed our stay so much, can't wait to see you next year!

Stayed in May 2024

The bed was too hard. The cord on the hair dryer was way too short and there were no extra blankets. The pillows were horrible!

The location was good and the staff was excellent.

Stayed in May 2024

Definitivamente espectacular 100% recomendable, las instalaciones, el personal, la comida todo 10/10

Todo súper lindo

Stayed in May 2024

the cleaning was not so great, the villas were the last to be cleaned, so sometimes we got back to the room at 4, the place was still not cleaned. when they did clean, they didn't really do a good job, just made the beds and took out trash from what we can see, no vacuuming, etc.

the villa was beautiful, we loved the privacy it provided.

Stayed in April 2024

Everything

I will only stay at the Capitana during my future visits yo Keywest The staff AND facilities were outstanding and very accommodating to all our needs Loved the pool and spa Parking was excellent Plenty of water everywhere to avoid thirst Plenty yo beach towels for pool and rooms very well stocked Loved it

Stayed in May 2024

The very hot heated pools, they were so hot

Clean and the views we great from the pool

Stayed in May 2024

Breakfast was included, not so exciting though. Disappointing there was no main restaurant, however there are 1000 to choose from in the main resort!

For me the location was great! Not in the thick of it, but really easy to catch an Uber! So busy in the Centre we were really glad to be just outside in a really nice, new modern hotel. Pool area was fabulous. Room size great. Balcony overlooked beach bar & pool.

Stayed in May 2024