• City view
  • Garden
  • Swimming Pool
  • Free WiFi
  • Balcony
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

Get the celebrity treatment with world-class service at Sheraton Surabaya Hotel & Towers

Situated in the city centre, the eco-friendly accommodation Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms. This property boasts an outdoor pool, 4 dining choices and free Wi-Fi throughout. Tastefully decorated, all rooms come with soothing warm colours and lighting. Each well-appointed room is equipped with a living area, a flat-screen satellite TV and a minibar. The en suite bathroom features a bathtub, a shower and free toiletries. Lung Yuan Chinese Restaurant serves traditional Cantonese dishes, while an international buffet spread is offered at Kafe Bromo. Enjoy a treatment at the Massage Room or in the privacy of your room. You can also exercise at the tennis court or the gym. Airport shuttle and car hires can be arranged at the tour desk with additional charge. Sheraton Surabaya Hotel & Towers is directly connected to Tunjungan Plaza Shopping Mall and is 5 km from Surabaya Zoo. Juanda International Airport is a 45-minute drive away.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Sheraton
Hotel chain/brand
Sheraton

Property highlights

Situated in the best rated area in Surabaya, this hotel has an excellent location score of 9.5

Breakfast info

Buffet, Breakfast to go

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 large double bed
2 extra-large double beds
2 single beds
and
2 large double beds
Bedroom 1:
1 extra-large double bed
Bedroom 2:
1 extra-large double bed
Living room:
1 sofa bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.4
Facilities
8.8
Cleanliness
9.2
Comfort
9.2
Value for money
8.6
Location
9.5
Free WiFi
8.0
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • Gideon
    Australia Australia
    Best of the best service you can get in the world. Thank you so much
  • Riza
    Singapore Singapore
    The hospitality staff are excellent in catering to the needs of guests. Special mention must be made to staff at the Club Lounge & Bromo Kafe. Chef Fitri went beyond to extend her services to us. Alfandy, Wanda, Rika, Jojok and the rest of the...
  • Jeff
    Malaysia Malaysia
    Friendly and well trained staff. They are very helpful. Next to shopping mall.

Hotel surroundings

Restaurants
3 restaurants on site

  • Kafe Bromo
    • Cuisine
      Indonesian • Local • Asian • International
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
  • Kawi Lounge
    • Cuisine
      International
    • Ambiance
      Modern • Romantic
  • La Patisserie
    • Cuisine
      International
    • Ambiance
      Modern

Facilities of Sheraton Surabaya Hotel & Towers
Great facilities! Review score, 8.8

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Private parking
  • Non-smoking rooms
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • City view
Outdoors
  • Terrace
  • Garden
Kitchen
  • Cleaning products
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Bicycle rental
  • Live sport events (broadcast)
  • Live music/performance
  • Happy hour
    Additional charge
  • Tennis equipment
  • Water sport facilities on site
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs Rp 50,000 per stay.
  • Valet parking
  • Parking garage
Reception services
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Baby safety gates
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Car hire
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Upper floors accessible by elevator
2 swimming pools
Pool 1 - outdoorFree!
  • Pool/beach towels
  • Sun loungers or beach chairs
Pool 2 - outdoorFree!
  • Open all year
  • All ages welcome
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Sun loungers or beach chairs
  • Hot spring bath
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
    Additional charge
  • Sauna
Languages spoken
  • English
  • Indonesian

House rules

Sheraton Surabaya Hotel & Towers takes special requests - add in the next step!

Check-in

From 15:00

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
Rp 786,500 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
Rp 786,500 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa JCB American Express Cash Sheraton Surabaya Hotel & Towers accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

FAQs about Sheraton Surabaya Hotel & Towers

  • Sheraton Surabaya Hotel & Towers offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Hot tub/Jacuzzi
    • Fitness centre
    • Sauna
    • Massage
    • Tennis court
    • Foot bath
    • Live music/performance
    • Steam room
    • Personal trainer
    • Fitness
    • Swimming Pool
    • Bicycle rental
    • Hot spring bath
    • Spa/wellness packages
    • Happy hour
    • Spa lounge/relaxation area
    • Fitness/spa locker rooms
    • Tennis equipment
    • Live sport events (broadcast)
    • Water sport facilities on site

  • Guests staying at Sheraton Surabaya Hotel & Towers can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Buffet
    • Breakfast to go

  • The prices at Sheraton Surabaya Hotel & Towers may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Sheraton Surabaya Hotel & Towers is 2.2 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Sheraton Surabaya Hotel & Towers is popular with guests booking family stays.

  • Room options at Sheraton Surabaya Hotel & Towers include:

    • Double
    • Twin
    • Suite

  • Sheraton Surabaya Hotel & Towers has 3 restaurants:

    • Kawi Lounge
    • La Patisserie
    • Kafe Bromo

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Sheraton Surabaya Hotel & Towers on this page.

  • Check-in at Sheraton Surabaya Hotel & Towers is from 15:00, and check-out is until 12:00.