Gran Vía, 53, Centro, 28013 Madrid, Spain
#159 of 443 hotels in Madrid
Guests' ChoiceBased on 2151 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.7
Facilities
8.6
Staff
9.0
Value for money
8.3
Free WiFi
8.7
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End of dialog contentReviewed: 21 March 2024
Pedro
United StatesGet the room with the balcony.
Stayed in March 2024
Reviewed: 20 March 2024
Vintintin
IrelandRoom a bit basic compared to the hotel itself
Location....staff....
Stayed in March 2024
Reviewed: 19 March 2024
Mark
United KingdomThe outside roof top bar area needed better seating and maybe more staff.
A lovely hotel in the heart of Madrid. Quick check in and out and super friendly staff. Easy to get around and nice bar/lobby area.
Stayed in March 2024
Reviewed: 19 March 2024
Patrick
IrelandAll good
Very central, beautiful old Hotel, fantastic roof top bar with views all over the city, clean and lovely staff.
Stayed in March 2024
Reviewed: 19 March 2024
C_lavy
IsraelBreakfast could be better.
Location. Cleaness
Stayed in March 2024
Reviewed: 18 March 2024
Christopher
United KingdomRude staff in rooftop bar
Location
Stayed in March 2024
Reviewed: 13 March 2024
Silvana
PeruLocation
Stayed in March 2024
Reviewed: 12 March 2024
Laura
United StatesYou need more mirrors
The location the staff and the comfortable beds.
Stayed in March 2024
Reviewed: 11 March 2024
Leticia
United StatesLocation
Stayed in February 2024
Reviewed: 6 March 2024
Dalia
Saudi ArabiaNothing
Location
Stayed in February 2024
Reviewed: 3 March 2024
Mike
United KingdomNot much
Location and lobby bar
Stayed in February 2024
Reviewed: 2 March 2024
Mauricio
Costa RicaNothing
The location, the staff and the service.
Stayed in February 2024
Reviewed: 2 March 2024
Artium
IsraelThe bad was splitting to two bads, not so comfortable, but it’s ok.
The location is perfect, the hotel style is great, the staff is very nice, the price for value is excellent.
Stayed in March 2024
Reviewed: 1 March 2024
Barry
United KingdomIt was indicated when we booked that we would get a room with views over the city, when we arrived they then told us it would be extra cost which needless to say we did not get a city view room instead we had no outlook.
Location perfect and hotel was lovely
Stayed in February 2024
Reviewed: 28 February 2024
Aidan
IrelandBathroom door was annoying with the little door stopper jumping out of the floor. Must have stood on it 20 times. I had a room with a connecting door, which I didn't look for, and it was a bit noisy. Breakfast not worth €19
Great location beside Metro Station, literally 20m away - Santo Domingo. Rooms were great, reasonable size with desk. Breakfast was fine - a bit overpriced for €19. Overall very good.
Stayed in February 2024
Reviewed: 28 February 2024
Anne
United KingdomLocation was excellent, staff very friendly and helpful. Clean rooms. Lovely roof top bar.
Stayed in February 2024
Reviewed: 20 February 2024
Andra
RomaniaThe staff is amazing, the location is absolutely amazing, the facilities are spotless. All in all, is was the best experience for us
Stayed in February 2024
Reviewed: 19 February 2024
John
GibraltarGiven that its a 4 star hotel , there wasn't much of a selection for breakfast. Have had better ones on less star hotels
We liked the location and the fact we had a metro station and a bus stop right outside. Very convenient hotel for a few days in Madrid
Stayed in February 2024
Reviewed: 18 February 2024
Kayleigh
GibraltarThe location was ideal as it was right in the centre of Gran Via. The staff were fantastic. The rooms were lovely and comfortable. At the Sky Bar there were wonderful views of Madrid.
Stayed in February 2024
Reviewed: 18 February 2024
Johann
United StatesAnything
All
Stayed in February 2024
Reviewed: 17 February 2024
Anne
SurinameIt is located in the hard Madrid. Friendly staff and very clean
Stayed in February 2024
Reviewed: 13 February 2024
Antonella
MaltaIt was excellent!
Very very helpful, so so welcomed! If I come back to Madrid I will rebook here!
Stayed in February 2024
Reviewed: 13 February 2024
Deborah
MaltaLoved the design and it was super clean. When I requested for the room to be cleaned, they came within a few minutes and was ready until I got back (less than an hour). Room service was great! Everyone was really nice and helpful. I would go there again in a heartbeat ! The sky bar was stunning as well as the employees were outgoing and friendly❤️
Stayed in February 2024
Reviewed: 13 February 2024
David
SwedenThe only thing that was not so good was the shower. The pressure was very low when the shower was set on warm. Otherwise the room was very nice.
The Emperador is a smart hotel located in the centre of Madrid. It is walking distance from museums, attractions and restaurants. It is smart and comfortable with a good breakfast and friendly helpful staff.
Stayed in February 2024
Reviewed: 10 February 2024
Pantelis
GreeceThere was no toilet brush in the room. Really horrible for cleanness
Central location , good stuff , very convenient
Stayed in February 2024
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